Customer Service Skills for Success 6th by Robert W. Lucas Now Available
The top-selling customer service textbook in the United States, Customer Service Skills for Success by Robert W. Lucas, is now in print from McGraw-Hill. This 6th edition includes four-color layout with more images to enhance the content and a completely changed graphic appearance. In the book, readers will find real-world customer service issues and provides a variety of updated resources, activities and examples for customer service …