{"id":1145,"date":"2014-04-17T17:02:24","date_gmt":"2014-04-17T21:02:24","guid":{"rendered":"https:\/\/www.robertwlucas.com\/wordpress\/?p=1145"},"modified":"2021-12-06T08:46:22","modified_gmt":"2021-12-06T13:46:22","slug":"customer-service-skills-for-success-6th-by-robert-w-lucas-now-available","status":"publish","type":"post","link":"https:\/\/www.robertwlucas.com\/wordpress\/customer-service-skills-for-success-6th-by-robert-w-lucas-now-available\/","title":{"rendered":"Customer Service Skills for Success 6th by Robert W. Lucas Now Available"},"content":{"rendered":"<p>The top-selling customer service textbook in the United States, <a title=\"customer service, customer service skills, customer service representatives\" href=\"http:\/\/www.amazon.com\/gp\/product\/B00HZ3AYTW\/ref=as_li_ss_tl?ie=UTF8&amp;camp=1789&amp;creative=390957&amp;creativeASIN=B00HZ3AYTW&amp;linkCode=as2&amp;tag=rwlnfw-20\"><em>Customer Service Skills for Success <\/em><\/a>by Robert W. Lucas,\u00a0is now in print from McGraw-Hill. This 6th edition includes\u00a0four-color layout with\u00a0more images to enhance the content and a completely changed\u00a0graphic appearance.<\/p>\n<figure id=\"attachment_1149\" aria-describedby=\"caption-attachment-1149\" style=\"width: 226px\" class=\"wp-caption alignleft\"><a href=\"http:\/\/www.customerserviceskillsbook.com\/wordpress\/?s=customer+service+skills\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-1149 size-medium\" src=\"http:\/\/www.robertwlucas.com\/wordpress\/wp-content\/uploads\/2014\/04\/Customer-Service-Skills-for-Success-6th-by-Robert-W1-236x300.jpg\" alt=\"Customer Service Skills for Success 6th by Robert W. Lucas Now Available\" width=\"236\" height=\"300\" srcset=\"https:\/\/www.robertwlucas.com\/wordpress\/wp-content\/uploads\/2014\/04\/Customer-Service-Skills-for-Success-6th-by-Robert-W1-236x300.jpg 236w, https:\/\/www.robertwlucas.com\/wordpress\/wp-content\/uploads\/2014\/04\/Customer-Service-Skills-for-Success-6th-by-Robert-W1-551x700.jpg 551w, https:\/\/www.robertwlucas.com\/wordpress\/wp-content\/uploads\/2014\/04\/Customer-Service-Skills-for-Success-6th-by-Robert-W1.jpg 636w\" sizes=\"(max-width: 236px) 100vw, 236px\" \/><\/a><figcaption id=\"caption-attachment-1149\" class=\"wp-caption-text\">Customer Service Skills for Success 6th by Robert W. Lucas Now Available<\/figcaption><\/figure>\n<p>In the book, readers will find real-world customer service issues and provides a variety of updated resources,\u00a0activities and\u00a0examples for customer service representatives at different levels in an organization. It also includes tips from the author and other active professionals in the industry designed to gain and hold readers\u2019 interest while providing additional insights into the concepts and skills related to customer service that are found throughout the book.<\/p>\n<p>The text begins with a macro view of what customer service involves today and provides projections for the future of the customer service profession,\u00a0then focuses on specific customer service skills and related topics.<\/p>\n<p>Here&#8217;s what readers will find inside the book:<\/p>\n<p><strong>Part One &#8211; The Profession<\/strong><\/p>\n<ul>\n<li><em>The Customer Service Profession<\/em><\/li>\n<li><em>Contributing to the Service Culture<\/em><\/li>\n<\/ul>\n<p><strong>Part Two &#8211; Skills for Success<\/strong><\/p>\n<ul>\n<li><em>Verbal Communication Skills<\/em><\/li>\n<li><em>Nonverbal Communication Skills<\/em><\/li>\n<li><em>Listening Skills<\/em><\/li>\n<\/ul>\n<p><strong>Part Three &#8211; Building and Maintaining Relationships<\/strong><\/p>\n<ul>\n<li><em>Customer Service and Behavior<\/em><\/li>\n<li><em>Service Breakdowns and Service Recovery<\/em><\/li>\n<li><em>Customer Service in a Diverse World<\/em><\/li>\n<li><em>Customer Service via Technology&#8217;<\/em><\/li>\n<li><em>Encouraging Customer Loyalty<\/em><\/li>\n<\/ul>\n<p>This book answers everything from &#8220;What is Customer Service?&#8221; to &#8220;How do I handle a variety of diverse customers in various customer service situations?&#8221;.<\/p>\n<p>To gain thousands of ideas, strategies and customer service tips for interacting successfully\u00a0with internal and external customers in any type of customer service environment and deliver excellent customer service, get a copy of <a title=\"customer service, customer service skills, customer service representatives\" href=\"http:\/\/www.amazon.com\/gp\/product\/B00HZ3AYTW\/ref=as_li_ss_tl?ie=UTF8&amp;camp=1789&amp;creative=390957&amp;creativeASIN=B00HZ3AYTW&amp;linkCode=as2&amp;tag=rwlnfw-20\"><em>Customer Service Skills for Success<\/em> 6th edition<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The top-selling customer service textbook in the United States, Customer Service Skills for Success by Robert W. Lucas,\u00a0is now in print from McGraw-Hill. This 6th edition includes\u00a0four-color layout with\u00a0more images to enhance the content and a completely changed\u00a0graphic appearance. In the book, readers will find real-world customer service issues and provides a variety of updated resources,\u00a0activities and\u00a0examples for customer service &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Customer Service Skills for Success 6th by Robert W. Lucas Now Available\" class=\"read-more button\" href=\"https:\/\/www.robertwlucas.com\/wordpress\/customer-service-skills-for-success-6th-by-robert-w-lucas-now-available\/#more-1145\" aria-label=\"More on Customer Service Skills for Success 6th by Robert W. Lucas Now Available\">Read It Now<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[656],"tags":[524,522,523],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Skills for Success 6th by Robert W. Lucas Now Available - Nonfiction Author and Writer Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.robertwlucas.com\/wordpress\/customer-service-skills-for-success-6th-by-robert-w-lucas-now-available\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Skills for Success 6th by Robert W. Lucas Now Available - Nonfiction Author and Writer Blog\" \/>\n<meta property=\"og:description\" content=\"The top-selling customer service textbook in the United States, Customer Service Skills for Success by Robert W. Lucas,\u00a0is now in print from McGraw-Hill. This 6th edition includes\u00a0four-color layout with\u00a0more images to enhance the content and a completely changed\u00a0graphic appearance. 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