Robert W Lucas - Articles


Below, is a list of articles that may be helpful for a variety of different professions. All titles will display in the Adobe Acrobat PDF file format.
5 Strategies for Enhancing Your Learning Environments
5 Strategies to Maximize Leadership Effectiveness
5 Super Tips for Enhancing Flip Charts with Color
8 Tactics for Gaining and Holding Learner Attention
10 Strategies for Building Customer Trust
A Puzzling Way to Energize Training
Activity - Determining Learners Expectations and Needs
Activity - Will the Mystery Guest Enter and Sign In Please
Adult Learning 101
Are You Listening?
Back to the Basics of Communication
Brainstorm Your Company to Success
Building Relationships across Cultures
Building Supervisory Trust in the Workplace
Can We Get A Volunteer?
Communication as Basis for Participant Behavior
Communicating in a Diverse World
Communicating Professionally in Writing with Customers
Communicating With Diverse Audiences
Choosing the Right Consultant
Create the Right Environment for Learning
Creating Crossword Puzzles for Training Review
Creating a Communication Environment for Learning
Creative Interim Reviews
Creatively Grouping Learners Using Toys and Props
Customer Loyalty is Up to You
Dealing Better With People Who Speak English as a Second Language
Dealing with Adults Who Have Adult Attention-Deficit Disorder
Dealing with Latecomers to Training
Dealing with Naysayers in Meetings
Dealing with the Class Clown
Defining Your Customer Service Culture
Diversity Is More Than A Training Program
Do You Know Why Your Customers Are Leaving?
Effective Feedback Skills
Employee Performance Documentation
Empowering Yourself for Success
Ensuring Employee Success with Performance Coaching
Enhancing Your Message with Flip Charts
Factors Impacting Customer Loyalty
Fifteen Tips for Getting Learners Back from Break on Time
Five Strategies for Guaranteeing Customer Loyalty
Flip Chart Magic
Gaining and Holding Learner Attention
Gaining the Customer Advantage Through Effective Call Center Staffing
Getting and Keeping Quality Employees
Getting the Most from Distant or Distracted Learners
Grouping Participants
Increasing Learning Effectiveness
Increasing Sales by Building Trust
It Is All in How You Say It
Just The Fax
Keys to Learner Motivation
Leadership in Transition
Learning Modalities Self-Assessment
Lighten Up! Increase Productivity through Effective Lighting
Making Memories - The Role of the Brain in Learning
Making Your Flip Charts More Effective
Managing from Afar: Strategies for Supervising a Telecommuting Workforce
Maximizing Brainstorming Sessions
Overhead Projector Tips
Planning for a Catastrophe
Planning and Designing a Powerful Learning Event
Preparing for Difficult Participant Situations
Professional Etiquette Still Matters
Projecting a Positive Professional Image as a Trainer
Providing Effective Recognition in Your Training Programs
Providing Professional Internal Customer Service
Problem Solving 101-Getting To The Bottom of Service Breakdowns
Providing Nutrition for Learners
Putting Power Into Your Presentations Using Nonverbal Communication
Reducing Stage Fright-Tips For Powerful Presentations
Reflections on Life
Responding to Conflict with Customers
Revisiting the Abilene Paradox
Rewarding Participants To Encourage Learning
Rewards Make Training More Fulfilling
RoadBlocks to Service Recovery
Service Suicide: Six Reasons That Organizations Lose Customers
Setting the Stage for Learning
Seven Tips for Increasing Learner Success
Seven Ways You Can Use Memory Research to Improve Communication
Six Simple Ways to Increase Learning In Your Training
Six Tips for Effective Training
Spicing Up Your Flip Charts with Graphic Images
Starting Your Presentations on a Positive Note
Stimulating the Brain through Your Learning Environment
Successful Flip Chart Usage
Taking the Stress Off Your Computer
Testing Participant Knowledge with Crossword Puzzles
The ABC's Brain Based Learning
The ABC's of Competitive Customer Service
The ABC's of Creative Training
The ABC's of Customer Service
The ABC's of Dealing with Difficult Interpersonal Situations
The ABC's of Differentiated Learning
The ABC's of Effective Small Business
The ABC's of Effective Supervisory Communication
The ABC's of Effective Time Management
The ABC's of Service Recovery
The Benefits of Performance Coaching
The Dynamic Human Brain and Its Role in Participant-Centered Learning
The Emotions of Color
The Impact of Cultural Values in Customer Service
The Impact of Customer Wants on Your Success
The Impact of Environmental Factors on Learning
The Impact of History On Learners
The Impact of Pet Peeves on Customer Service
The Nose Has It - The Impact of Smells on Learning
The Power of Audio-Visual Aids
The Power of Team Support
The Role of Supervisors in Fostering a Learning Environment
The Role of the Eyes in Interpersonal Communication
The Rumor Mill
The Supervisors Role As Trainer
The Value of Ethics
Thinking Like a Customer -- Using Lessons from Wal-Mart
Three Types of Memory
Time Management on the Run
Transfer of Training
Transporting Your Flip Charts Effortlessly
Using Interim Reviews to Energize and Emphasize!
Using Job Aids to Reinforce Classroom Learning
Using Projected Visuals
Using Training Rewards Effectively
Valuing the Customer
What is Really Important in Life
Why Customers Buy Products and Services
Winning the Battle over JetLag
Wowing Your Customers in a Lackluster World

Below, is a list of articles that may be helpful for a variety of different professions.

All titles will display in the Adobe Acrobat PDF file format.